The course drives fundamental behavioral change and foments a growth mindset, understanding the import of balancing Mindset, Skillset and Structure to drive customer relationship excellence to achieve optimum performance.

To be accepted into the program there must be a clear appetite to learn and a willingness to improve. In aggregate we have seen 10 -15% marginal increase in business revenue and profit growth across all lines of service and products. The same improvement has been observed on all KPI-based performances including on average 10-15% more closed deals, with higher average order value and improved quote-close-conversion and forecasting predictability and accuracy and increased number of appointments booked and demo calls.